MedGrocer offers its Mental Health Program to corporate clients to augment their mental health initiatives for their employees. Under the Program, you can engage with mental health professionals via teleconsults on a 24/7 appointment-based schedule. Depending on MedGrocer’s arrangements with your employer, the Program may also include wellness surveys, lectures, periodic check-ups, medicine delivery, and other services.
Active employees of MedGrocer’s corporate clients are generally eligible for the Program, subject to the terms and conditions of the service contract entered into. You will know you are eligible if you received notice from your employer about the existence of the Program.
We may check your eligibility at any time by asking for certain information such as but not limited to employee ID or work email.
The Program and its services are co-terminus with a service contract entered into between MedGrocer and your employer. Please check with your HR or send us an email to inquire about when the services will end.
Eligibility may not be transferred. Only active employees of MedGrocer’s corporate clients are eligible for the Program - dependents such as parents, children, siblings, and spouses are not eligible. Former employees are likewise not eligible.
Upon booking, you will be asked what your preferred schedule is. Teleconsultation schedules are available 24/7, subject to slot availability.
Yes, you may still request to go on teleconsultation sessions even if you are currently seeing another mental health professional.
Your case goes through a triage process based on your personal situation, and your preferred schedule. You will be assigned a mental health professional that best suits your needs. For follow-up sessions, you may request to talk to a different mental health professional if this is your preference for any reason.
Yes. You may request to talk to a different mental health professional if this is your preference for any reason. Even if your mental health professional conducted your session well, you can still request to talk to someone else. It is important that you are comfortable during your sessions; some people, for example, prefer talking to someone of the same gender.
Please provide feedback on how your session went through the post-consultation feedback form and do not hesitate to explicitly request to to talk to a different mental health professional for future sessions. This will be confidential and its results will not be seen by your mental health professional.
No. As long as you are eligible based on the parameters described above, the service is free for you. We may check your eligibility at any time by asking for certain information such as but not limited to employee ID or work email.
Yes. If your session is with a psychiatrist, you may be prescribed medication. Your prescription may be issued electronically subject to existing guidelines from the Food and Drug Administration.
You may not be able to avail of the services under the Program only in the following circumstances:
Specific details on data collection and use can be found in our Privacy Policy. The privacy policy also indicates your rights as a user of our services; please read through it thoroughly.
No. MedGrocer shares consultation data with employers only aggregately and anonymously for the purpose of improving the services.
The only times your consultation information may be disclosed to your employer are when you gave explicit consent or when you may be endangering yourself or others. Please read through the Informed Consent Form